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Screen and sensor malfunction

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‎01-23-2020 03:19

‎01-23-2020 03:19

For about a week my screen and sensor has been malfunctioning.

 

1. Home screen will toggle through steps, BPM and calories burned on. Vibrating included.

2. The sensor will stop tracking my heart rate in the middle of a workout and/or voluntarily.

3. It is difficult to swipe up/down. I can not swipe across at all. 

 

I have reset my Versa by using the buttons only due to not being able to swipe across on the device. I have unpaired and repaired device to phone and Fitbit app. I am not sure what else I can do.

 

Also, I am not using a third party clock face.

 

Help me 😞

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‎01-24-2020 13:46

‎01-24-2020 13:46

Welcome to the Fitbit Community, @FitChickJ. 

 

I appreciate your participation in the Forums and sharing the details of the issues you're experiencing with your Versa screen and the heart rate sensor. Thank you for your troubleshooting efforts and providing the additional details. Since the issues persist, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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