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Versa screen issue

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‎01-23-2020 05:07 - last edited on ‎01-24-2020 13:40 by

‎01-23-2020 05:07 - last edited on ‎01-24-2020 13:40 by

So, I've charged the versa, it shows up on my phone and computer, but the screen is black and is telling me I need to download the app yet, I've done that.  Anyone know what to do?

 

 

Moderator edit: subject for clarity

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‎01-24-2020 13:37 - edited ‎01-24-2020 13:39

‎01-24-2020 13:37 - edited ‎01-24-2020 13:39

Welcome to the Fitbit Community, @pagius. 

 

I appreciate your participation in the Forums and sharing that your Versa screen is black and you're being asked to download the app. It might be a firmware update and you can confirm the steps to do it in this help article: How do I update my Fitbit device? 

 

Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

 

Let me know if you have any further questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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