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Screen black out

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‎06-20-2020 19:51

‎06-20-2020 19:51

Versa screen is staying black, cannot reset. Still getting vibrations from notifications and the heart monitor is green. Tried charging but app showed full battery and then was drained super quickly. 

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‎06-21-2020 01:47

‎06-21-2020 01:47

Hi @Cassandra2020  That isnt sounding good, but try restarting your Versa several times. If that doesnt help then contact Support and see if they can help you.

Restart your tracker  

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-21-2020 07:07

In response to NellyG

‎06-21-2020 07:07

Support link doesn't work

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‎06-22-2020 01:32

In response to Cassandra2020

‎06-22-2020 01:32

@Cassandra2020  Sorry about that, but it works for me. But try this then 

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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