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Screen blacked out - Versa 2

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‎10-15-2021 09:57 - last edited on ‎10-15-2021 10:10 by Moderator Alum

‎10-15-2021 09:57 - last edited on ‎10-15-2021 10:10 by Moderator Alum

Read through all the community threads on this subject. 

My screen is blacked out - charged it fully - Fitbit is still tracking and syncing to my Fitbit app.

Tried all the tips so far in the thread, putting it in the charger, tapping the left hand button, holding down the left hand button. I get a periodic vibration but nothing all is blacked out. 

I just purchased it new in March of 2021.

Help!

 

 


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‎10-15-2021 10:14

‎10-15-2021 10:14

Hi, welcome to the Fitbit Community forums, @Lclute.  

 

Thank you for all the information that you've provided regarding the inconvenience that you've been experiencing with your Versa 2 watch and the troubleshooting steps that you already tried.

 

In this case, since you already tried the restart procedure and you're still experiencing the same inconvenience, I recommend that you get in touch with the Customer Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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