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Screen blackout

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‎06-11-2019 19:35

‎06-11-2019 19:35

Screen turned black, tried restarting but screen is not responding, changed the clock face to default fitbit still problem is same, fitbit is charging but screen didn't appear.

 

Help me with this.

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‎06-11-2019 20:04

‎06-11-2019 20:04

Having same issue anyone have an idea how to get solution 

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‎06-12-2019 00:31

In response to MikeD60

‎06-12-2019 00:31

@Sandschaw   I have flagged a moderator to come and help

 

@MikeD60  Have you tried restarting several times?  Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-12-2019 09:57

In response to NellyG

‎06-12-2019 09:57

Thanks for posting your inquiry here @Sandschaw and @MikeD60, you're Welcome to the Fitbit Community. Thank you for pointing this out @NellyG. 

 

@MikeD60, In order to further assist you, I've gone ahead and escalated your case to our Support Team.

 

@Sandschaw, I just checked with our team and confirmed that you have already an open case with them. I advise you to reply and continue the assistance.

 

If you have any further questions, please let me know!Cat Happy

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥
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