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Screen flashing clock face and not swiping

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‎01-29-2020 03:30 - last edited on ‎01-30-2020 10:12 by

‎01-29-2020 03:30 - last edited on ‎01-30-2020 10:12 by

Hello,

 

I have been using my Fitbit as usual and one night I took it off. Then the screen started to flash the logo constantly. I did the factory reset and I now have my clock face back and have updated the tracker but it is still flashing the clock face which is draining my battery and I cannot swipe in either direction to use apps and so on.

i haven’t had this Fitbit for a year yet- is there anything I can do?

 

thanks

lana

 

 

Moderator edit: subject for clarity

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‎01-30-2020 11:05

‎01-30-2020 11:05

Welcome to the Fitbit Community, @Lananuffield. 

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with the screen on your watch. I appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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