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Screen has gone all white

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‎06-04-2019 04:20

‎06-04-2019 04:20

Hello,  my Versa screen has gone all white.  When i reboot my watch, it goes back white.  I have search the site, i see other people has had the same problem but no solution  but rebooting.

Does anyone has any other solutions besides rebooting?    Thanks for you all help.

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5 REPLIES 5

‎06-05-2019 06:36

‎06-05-2019 06:36

@DD3Smith Welcome! It's great to see you around! 

 

Let me help you with your Versa screen and thank you for restarting the device. Since the issue persist please let our Support team know. I have created a ticket so they can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎06-06-2019 03:03

In response to AlvaroFitbit

‎06-06-2019 03:03

Hi Thank you for your help.  i rebooted and charged my watch all night and the screen goes white once again.I made sure the back was clean.  The charger clean.This is what the screen look like.Sent from my T-Mobile 4G LTE Device
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‎06-10-2019 04:08

In response to AlvaroFitbit

‎06-10-2019 04:08

Hello,  i have not heard anything from Fitbit.  I sent a picture of the fitbit screen.  And nothing happen after the low battery,   reboot .   I was told to do a factory reboot.   How can i do a reboot if the screen is white?  

Please advise,  thank you

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‎06-10-2019 06:54

In response to DD3Smith

‎06-10-2019 06:54

Same same with my vesra problem, how to solve it ? Anybody help

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‎06-12-2019 03:12

In response to AlvaroFitbit

‎06-12-2019 03:12

Hello,  can u please help me with this problem?  Dont send me something to close out this request and NO ONE has been able to help me with this problem.    Im very disappointed with Fitbit as i see other people are having the same problem and nothing is happening.  

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