Screen is all colored lines. Still recording.

[Dstratz]

Out of no where today my Fitbit screen turned into colored vertical lines. It’s still vibrating and recording my activity. Not totally sure what to do.

[JohnnyRow]

Is it just the clock face, or the same when switch to different screens?

If just the clock face, try switching to a different one.  Could try switching in either case.

[CaramelMyrrh]

Wow! I've been having this exact problem for 3 weeks now. My screen is distorted and I don't know what to do. And this is the replacement Versa that I received

[Dstratz]

I did try that. Unfortunately didn’t work. 😞 thanks for the suggestion!

[Dstratz]

My issue was resolved! I found another post on here regarding the vertical colored lines on the screen, but still tracking my activity. I ended up contacting customer support and after having me reset my device a few times, they just sent me a new one.

Thank you for your help with my device!

[SunsetRunner]

Hi mine started doing this last night and I’ve put it on charge but it hasn’t stopped, what did you do / who did you call? 

[Dstratz]

I called Fitbit Customer Support. They had me try a few different things.
After none of them worked they just ordered me a new one. The conversation
was about 15 min.

[SunsetRunner]

Thanks so much I’ll try now !

[Dstratz]

Good luck!