07-09-2019 19:23
07-09-2019 19:23
My fitbit is currently nonresponsive. It started messing up this morning by the screen glitching. It was moving the screen by itself and randomly opening different apps. When I got home today, after restarting and factory resetting it a few times each (which was a hassle in and of itself with the screen working against me), I decided that maybe it got too much rain in it from a storm I was caught in a few days ago. (Though why the damage would show up now and not earlier, I dont know. For that matter, if you should be able to swim in it, shouldn't a little rain not make a difference?) I put it in some rice for a few hours, and then checked it. The screen was completely black and unresponsive. I figured it need to be charged. No, it still won't work. My phone is even syncing to it but I can't do anything with it. I bought this in February so its definitely still under warranty. How can I email a customer support member? I want specificly to email them. I don't have time in my busy schedule to sit and talk on the phone for a long period of time and I don't have nor want a Twitter account.
07-09-2019 20:51
07-09-2019 20:51
Mine is doing the same too!! I bought 2 fitbit versas early February of this year and both of them did the same thing as yours! So annoying.
07-09-2019 21:13
07-09-2019 21:13
My Versa did the exact thing as you described. I finally conducted a live chat, which did not take long and the issue was resolved. It seems like this is a software glitch