Screen issues versa

[Suz34]

My screen in my Fitbit versa slowly faded to black. I turned off and on multiple times. Just seemed to make it worse. Didn’t even have it a full year. Is this a common problem with these? What can be done to fix? The screen now is black.

[Marrrmaduke · Accepted solution]

@Suz34 Are the LED lights on the back of your watch still ON? What happens when you put the watch in the charging dock? Is your watch still syncing? Basically, does it work except for the dead screen? 

You can try performing a factory reset (restoring Versa to factory defaults) using buttons:

1. Press and hold all 3 buttons until Fitbit logo appears (this may take up to 3 minutes)
2. Release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?

If you're not successful with the factory reset, I am afraid you will need to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page. You should still be covered under the warranty.