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Screen just went black

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‎01-30-2020 08:24 - last edited on ‎01-31-2020 03:27 by Moderator Alum

‎01-30-2020 08:24 - last edited on ‎01-31-2020 03:27 by Moderator Alum

Screen just went black and won't charge

 

 

Moderator edit: subject updated for clarity

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‎01-31-2020 03:26 - last edited on ‎02-14-2025 10:09 by Fitbit Moderator

‎01-31-2020 03:26 - last edited on ‎02-14-2025 10:09 by Fitbit Moderator

Hello @AlyceStu, welcome to the Community. 

Thank you for sharing this information about what you've been experiencing with the display of your Versa. 

Before considering other options, make sure that you've tried performing a restart following the steps in this article: How do I restart my Fitbit device? This has been useful for other users experiencing something similar. 

In addition, you can also try changing the clock face option on your Versa. 

Please keep me posted. 

Davide | Italian and English Community Moderator, Fitbit


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View best answer in original post

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‎01-31-2020 03:26 - last edited on ‎02-14-2025 10:09 by Fitbit Moderator

‎01-31-2020 03:26 - last edited on ‎02-14-2025 10:09 by Fitbit Moderator

Hello @AlyceStu, welcome to the Community. 

Thank you for sharing this information about what you've been experiencing with the display of your Versa. 

Before considering other options, make sure that you've tried performing a restart following the steps in this article: How do I restart my Fitbit device? This has been useful for other users experiencing something similar. 

In addition, you can also try changing the clock face option on your Versa. 

Please keep me posted. 

Davide | Italian and English Community Moderator, Fitbit


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‎02-03-2020 09:01

In response to DavideFitbit

‎02-03-2020 09:01

Thanks Took it to Geek Squad at Best Buy. As I had Maintenance Plan, they replaced it with Versa 2.Geeks said it was dead.

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‎02-12-2020 07:51 - last edited on ‎02-14-2025 10:09 by Fitbit Moderator

In response to AlyceStu

‎02-12-2020 07:51 - last edited on ‎02-14-2025 10:09 by Fitbit Moderator

Hello @AlyceStu, sorry for the late response. 

I'm sorry to see that it wasn't possible to resolve the problem with the screen, but it's good to know that you were able to receive a replacement watch. 

Thank you for sharing, let me know if you have further questions. 

Davide | Italian and English Community Moderator, Fitbit


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