Screen just won't on

[Zeldaknight]

The watch is synced to my phone, green light appears at the bottom and is fully charged. However the screen just wont on 😞 I tried resetting it (pressing the back and bottom button for 10s) to no avail.. i tried changing the clock face too.. can someone please help me? Thanks and much appreciated!

[DavideFitbit]

Hello @Zeldaknight, thank you for all the details that you've provided, and welcome to all the new users in the forums. 

It's good to know that you've already tried to restart and changing the clock face option. I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. Please keep an eye on your inbox. 

Keep me posted on the outcome as well. 

[Zeldaknight · Accepted solution]

Hi Davide, thanks for the help! I've been issued a new one as all options to recover the watch were exhausted. I received it on 5/7/19. Thank you for the quick responses and help by Fitbit and the efficient delivery of the watch!

[DavideFitbit]

Excellent, thank you for your reply @Zeldaknight, it's good to know that you'll be receiving a replacement soon.