Screen not turning off when receiving a notification

[BasMeade]

Hi,

For the last couple of days my Versa's screen will not time out. Every time I receive a notification the screen will turn on and stay on until I press the left button. This is having an adverse effect on the battery life as sometimes I don't notice a notification for a few minutes and the screen is happily burning away and running the battery down. I did a factory reset yesterday but it is still displaying the same behaviour. Screen timeout is set to 10 seconds but is there a setting in the 32.70.7.14 firmware that I'm missing that overrides this?

Thanks for any help with the matter.

Moderator edit: Subject for clarity 

[BasMeade · Accepted solution]

It appears that the behaviour was due to a clock face (BV Designs Time & Weather). I have contacted the developer.

[RicardoFitbit]

Hi @BasMeade, welcome to the Community Forums!

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too, I'm happy to know that you already contacted the developer of the clock face you were using. In the meantime they check on this, I suggest you to try with a Fitbit clock face to avoid any issue with your device. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

[BasMeade]

After discussion with the developer and some messing with settings page of the clock face, it appears that disabling “Display Seconds” resolves the problem, at least in the case of my Versa.