Screen not turning on

[srhinehart14]

Currently I am disappointed with Fitbit customer service and warranty. 3 days ago my versa screen started shaking and it would go to apps on its own and even get stuck between the home screen and app screen. Now today it won't turn on. I was able to update it and sync to it from my phone earlier today, but now it's showing no device. Doesn't seem to even charge now.

 I got this last April for my birthday, so it's barely 2 months out of warranty, although customer service claims that it was activated on a different account 1 year and 6 months ago, which I don't know how that's possible! (My parents gave it to me as a gift, brand new, no they don't still have the receipt). So anyway it's out of warranty and I would have to buy a new one and they'll only offer a 25% discount. 

I just want this one fixed! Why should I buy a brand new one if it might only work for a little over a year!? I asked customer service that and they said so many of the products works for many years, and my reply was then I obviously got a defective one please replace it and they said no. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @srhinehart14, welcome to the Community Forums!

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

[J9schulte]

Many customers have this exact issue which developed after a recent update. Fitbit needs to take responsibility for these malfunctions and resolve these issues in favor of the customer or lose thousands at minimum of devoted Fitbit consumers!  A simple google search shows how wide spread this is.

sincerely, 

Day 8 without resolution!

[RicardoFitbit]

Welcome aboard @srhinehart14.

Thanks for the feedback that was shared in your post as well, I understand your frustration and if I was in your position probably will feel in the same way. Please refer to the information that was shared on my previous post if you require further assistance with our Support team and for more details about our warranty policies.

I'll be around if you need anything else.