Screen not working properly on Versa.

[LJB10]

 So this is my 3rd versa in about 3 months, i noticed my battery has been draining the last 2 days it's only lasting a day. Last night i went to put it on charge and noticed faint  lines down the screen, thought it was the

clock Face so i changed it twice it made no difference. This morning i look at it and it doing something crazy like the screen has massive glitch! I have done nothing different with it, not dropped it or anything. Fed up with this Fitbit now wish i never got it. Any body else having issues?

Moderator Edit: Clarified Subject. 

[NellyG]

I think you need to contact Support (link in my signature)

[Jessgetsfit]

Mine has done the exact same thing tonight haven’t dropped it but have tiny faint lines and can’t swipe the screens across or up without trying to do it 5 times over ? Is this covered by warranty ? 

[LJB10]

I messaged Fitbit on Twitter, and they sent me out a replacement tracker and I've had no problems since. 

[MarcoGFitbit]

Hello @Jessgetsfit have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @LJB10, and @NellyG. 

@LJB10 I appreciate you have let us know that after contacting our Support Team about this situation, they sent you a replacement, I'm very glad.

@Jessgetsfit, thanks for sharing your experience with us. At this moment, I would like to suggest you to restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. If the screen on the Versa is still acting up, please let us know so we can check this further. 

Thanks for your patience and understanding, have a great day! 

[Jessgetsfit]

Hi there I did that a few times and it didn’t work it made it worse each time actually but it died completely yesterday during a workout the screen display just slowly got lighter and lighter till it stopped working I took it back to the place I bought it from and got a replacement since I only bought it on the 29th of November

Sent from my iPhone

[MarcoGFitbit]

Hello @Jessgetsfit I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have tried the troubleshooting steps provided and for letting us know you took the device to the retailer where you bought it from and got a replacement, I'm very glad. 

If there's anything else we can do for you, please let us know and in case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Chelle0426]

Mine is doing the same thing I contacted support via email about the battery life and ot lasting a day then the next morning my screen started getting lines then was just black 

[Jessgetsfit]

I ended up getting a new one for free from where I bought it it’s faulty

Sent from my iPhone

[Mari92]

i have the same issue for a week now, it like the screen is fading into other screens and my battery life is shocking - used to a week now its a day 

[wiskycurls20]

Mine is doing the same thing.  I unistalled it from my phone and I cant see the code to reinstall.  very frustrating.