Screen not working

[227tom]

versar will not show on my the watch face what the problem everytrings show on the computer ,that it why can you fix this simple problem

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community @227tom. 

I appreciate your participation in the Forums and sharing the issue you're experiencing with your Versa screen. If you haven't done so, I would like you to restart your device as described in this help article. This will refresh your watch internally.

If the issue persists, please try changing the clock face: How do I change the clock face on my Fitbit device?

Let me know how it goes, I'll be around!

[Staceyle46]

My versa is not coming on What do I do

[LiliyaFitbit]

Welcome to the Fitbit Community @Staceyle46. I am sorry for the delayed response. 

Thank you for joining the conversation and sharing that the screen on your device is not coming on. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts. 

I'll be around if you need further assistance. 

[Staceyle46]

Thxs They have contacted me and very helpful 

Sent from Yahoo Mail on Android

[LiliyaFitbit]

Hi @Staceyle46, thank you for your reply. I am sorry for the delayed response. 

I'm glad to hear that you had a great experience with Customer Support and they helped you resolve the issue. Thanks so much for sharing your feedback as it's really important to us. Our team is always working on improving our devices and user experiences. 

Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find Fitbit Friends, Sharing Recipes and much more.

Keep on visiting the forums!

[JunieBT]

I can’t get my screens to slide.  I completed a factory restart and changed the clock face. Still not sliding. Please advise. Thank you. 

[LiliyaFitbit]

Welcome to the Fitbit Community @JunieBT.

Thank you for joining the conversation and sharing that you're unable to swipe your Versa screen. I appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts. 

If you have any questions, feel free to let me know.

[227tom]

you are wrong the problem was not fixed  on the watch face 

Moderator Edit: All-caps

[Staceyle46]

Hello I never said the problem was fixed I said the company reply to MY problem. And what I needed to do from there 
Sent from Yahoo Mail on Android

[LiliyaFitbit]

It's nice to see you around @227tom @Staceyle46. 

@Staceyle46 thank you for your feedback. 

@227tom I am sorry to hear you continue experiencing issues with your watch face. Since a restart and a different clock face didn't help, I recommend doing a factory reset. Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost. Please try to follow the instructions from this help article: How do I erase my Fitbit device?

If you're unable to follow the steps above, please do the following:

1. On the watch, hold all three buttons for about 10 to 12 seconds.
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Once the Fitbit.com/setup screen appears, open the Bluetooth settings on your phone and unpair the watch from the list. Then, please set up the watch back to your account with the instructions on this link: How do I set up my Fitbit device? 

Let me know how it goes, I'll be around!