Screen on, but won’t swipe

[Netfriend]

My screen suddenly started not allowing me to swipe, so I can’t see things. The clock still shows and the buttons work, but once to the screens I can’t do anything. I’ve tried resetting multiple times, turned it off for over an hour, recharged it and it still doesn’t work. Any other thoughts/suggestions?

[NellyG]

Hi @Netfriend I have flagged a moderator to come and help you

[AndreaFitbit]

Welcome to the Fitbit Community @Netfriend I'll be happy to assist you with your Versa swiping inquiry. Thank you for letting us know that you have already tried resetting multiple times, turning it off for over an hour, recharged and it doesn't work.

I got in touch with our support team and they informed that they have already assisted you.

Thank you for the heads up @NellyG.

Keep on visiting the forums. 

[Netfriend]

Yes, I was able to contact tech support and they’ve helped me, thank you!

Sent from my iPhone

[AndreaFitbit]

Thanks for getting back to us and for letting us know that support have helped you @Netfriend. I'm really happy to hear that. 

Keep on visiting the forums. 

[BigVolley]

I’m having the same issue. Screen is on... buttons work... unable to change the screen with a swipe up or down. 

[Netfriend]

I ended up calling tech support, went through a couple restarts and it didn’t fix it, so they sent me a new one

Sent from my iPhone