Screen went black and wont turn on

[Robert_anderson]

Fitbit versa 2 has been slow changing screens and today synced for the last time and turned off.  No green indicator on the back.  Tried restart by holding all 3 buttons and not responsive.  Even held all 3 buttons for 3 mins.  Any advice or what i need to do to get working again.  I love my fitbit versa 2.  

[Oregonmsc]

My just turned off as well and I can't turn it back on or rest it.

[Jlsd]

As did mine today!

[Oregonmsc]

Trying to reach someone via chat - waiting


Thank you

Ann

[BBcycle]

Bought a new charger, tried the reset. Still a black screen. Won’t turn on

[Robert_anderson]

Same here,  there is no contact number.  My green light just came on on the back.  Still blacked out screen

Sent from Rogers Yahoo Mail on Android

[Oregonmsc]

I was able to chat with a rep and we went through everything with no success.


Thank you

Ann

[Boxerlover1147]

Any word yet?

[Robert_anderson]

Nothing at all yet,  hoping to get it resolved soon.  Please fitbit,  its my only alarm clock.  Cant be late for work, lol.  

Sent from Rogers Yahoo Mail on Android

[Robert_anderson]

Soooooo, i cant turn off my alarms now.  So all of my alarms last night went off for my work schedule.  I cant find a way to turn them off cause my screen isnt working.  Helppppppp

[Adyreed]

Same here,  my green light comes on on the back but the screen is black this happened during last night. 

[llmcfaul]

Are they replacing it??

[Oregonmsc]

Yes as I have had it less than a year.


Sent from my Verizon, Samsung Galaxy smartphone

[BBcycle]

No replacement. First and last Fitbit for me

Sent from my iPhone

[Robert_anderson]

So far no one contacted from fit bit.  Hoping for a discount code for a new one to replace this one.  
Help me fitbit

Sent from Rogers Yahoo Mail on Android

[SLW422]

@Robert_anderson    How odd that this is happening to so many Versa 2 owners in a couple of days.  My watch was working fine during a workout earlier today and I noticed the heart rate monitor had stopped updating.  Then the screen went black and it is deader than a doornail.  No "reboot" or "reset" or anything... no green lights on the back.  It had almost a full charge according to the last sync before it shut down, but I have it on the charger anyway.   My iPhone Fitbit app keeps "searching" for my Versa 2.

This just makes me curious about what might have happened for many of us to experience this.  I'll be calling Fitbit tomorrow because my watch is only 6 months old and this is totally unacceptable. 

Oh... and I was going to ask which "3 buttons" you are holding down because the Versa 2 only has ONE button....???

[Adyreed]

They just keep emailing me links to try although nothing to do with the blank screen!

[Oregonmsc]

I too find this strange that all of a sudden there is a large group of us with Versa 2 and they quit working at the same time.  

[Fietsje]

It happened today on my Versa (original version).

It had 85% battery this morning. Somewhere around 4pm or so it gave me a buzz to say I had been active for 10 minutes. Didn't look at it again until about 6pm, and it was black. Lights on the back are off.

I've never had it spend 85% in a single day. I recharge once every 4 days normally. 

I put it in the charger, and it says 0% on the screen briefly.Left it on the charger for 2 hours, but it's still black. If I take it off, and then wait a bit and put it back on the charger, it says 0% again. So, not only is it not charging, but it also emptied suddenly. 

[Boxerlover1147]

Their reply to me was it’s not covered under warranty, we’ll send you a code for a discount to buy a new one. 

It is no coincidence that so many peoples Fitbit went blank in the same time frame.  Sorry I don’t subscribe to planned obsolescence. 

Back to Apple Watch I go.