Screen went blank for a while

[R.G.]

After my lunchtime walk , my watch screen went blank for a while,  I tried to reset it , nothing happened,  I open app and was connected and was able to sync,  but screen looked like an old TVs static, I took off and set it on desk, the screen would not respond to touch , left button would show static then screen would time out and go all black.  Nothing was displayed,  I took picture and posted on Walker's group.   After a half hour I put it back on,  a few mins later I noticed the screen had come back, I went to settings and power off then on, still working at the moment.  Concerned that I my happen again,  I bought it on black Friday 2018

[LiliyaFitbit]

Welcome to the Fitbit Community @R.G. !

I appreciate your participation in the Forums and sharing your experience with your Versa's screen which went blank for a while. I appreciate your efforts to resolve the issue. I am glad to hear that your device is working now and that you've turned it off and on. If it happens again, I recommend you to restart your watch as described in this help article. This will refresh your device internally. 

I'll be around if you need further help! 

[R.G.]

Last night I took off my versa and charged it  all night it was at 19%, this morning it was at 12% , it my watch dying?

[R.G.]

I took my charger to work and fiddled with the charger adjusting unit it said charging left on for about an hour,  got up to 97% an took off charger an started to wear, a few hours later the screen started to show lines when I woke it up.  Next day says was at 9% so i recharged ( normally last 4 days), I got it to charge to 100% overnight, worked for a little while , now seen won't show anything,  tried to restart, still shows a blank screen,  seems to still count steps as when I sync I see steps,  but not as many as I normally would have for time of day, so to answer my own question,  yes my watch (screen) is dead, how do I start a warranty claim?

Update:

Please help start warranted claims 

Moderator edit: merged replies

[LiliyaFitbit]

Hi @R.G. , thank you for your reply. I am sorry for the delayed response.

I appreciate your troubleshooting efforts. Thank you for providing the additional details. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them. 

If you have any questions, feel free to let me know.