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Screen will not swipe

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‎05-19-2020 14:47

‎05-19-2020 14:47

My versa will not swipe. I can only see the clock face.  You cannot tap or swipe on the screen. 

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‎05-19-2020 15:45

‎05-19-2020 15:45

I have had the same problem for months now. I haven't heard from anyone regarding a fix to the issue. I am hoping that it is just a glitch in the software and when an update is done it solves the problem I am really starting to think that it is time to change to a different smart watch.

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‎05-20-2020 07:02

‎05-20-2020 07:02

I have had the problem for a couple months now.  I am resetting it 4 or 5 times a day.  I called in to try and get a replacement and they just want me to keep calling in 6 or 7 more times so they can keep track of it BEFORE they can do anything.  The support person did not even know there was an issue with screens - check the bulletin boards - good communication in support.  I have seen a few things on this board, change the clock face, and the way you check the time - basically using the watch without the functionality they advertise, or reset it all day.

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‎05-20-2020 07:14

‎05-20-2020 07:14

I have the same issue. Purchased the watch in late January 2020 and in April the touchscreen stopped working. I tried resetting multiple times and it would work for a little while but now it has stopped working completely. I contacted support and they told me I have to pay for the cost of shipping to send it to their warehouse. Once they receive it, they will ship me a replacement. I have had different variations of Fitbits for 6 years and never had this many issues with one. I'm very disappointed that they can't even send a shipping label to cover the cost of mailing back their faulty device. Especially since this seems to be a widespread issue and the replacement device is likely to stop working as well. 

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