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Screen won’t change

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‎08-22-2019 15:17

‎08-22-2019 15:17

All of a sudden about 30 minutes ago my screen won’t change. It won’t swipe up and it won’t switch between my clock faces. HELP!!!

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5 REPLIES 5

‎08-22-2019 18:51

‎08-22-2019 18:51

Hi @Puka40  Try restarting the watch several times. If that doesnt fix it please come back here.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-23-2019 02:39

In response to NellyG

‎08-23-2019 02:39

Now I have either a blank screen or just the diamond of dots 😞

Sent from my iPad
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‎08-23-2019 03:23

In response to Puka40

‎08-23-2019 03:23

I have flagged a moderator to come and help you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-23-2019 03:36

In response to NellyG

‎08-23-2019 03:36

Thank you! Now it is just stuck on a flashing Fitbit logo or black screen. 😥😥

Debbi
Sent from my iPhone
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‎08-23-2019 05:26 - last edited on ‎02-22-2026 06:58 by Fitbit Moderator

In response to Puka40

‎08-23-2019 05:26 - last edited on ‎02-22-2026 06:58 by Fitbit Moderator

It's nice to see you in here @Puka40. I'll be happy to assist you with your Versa screen inquiry. Thank you for following @NellyG's advise tips and for describing what happened to your device after following them. 

I went ahead and created a case on your behalf and a customer support representative will contact you soon. Please check your email. 

Thank you for the heads up @NellyG.

Please let me know if you need further assistance. 

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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