help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Screen won’t change

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-22-2019 15:17

‎08-22-2019 15:17

All of a sudden about 30 minutes ago my screen won’t change. It won’t swipe up and it won’t switch between my clock faces. HELP!!!

Best Answer
Labels:
0 Votes
5 REPLIES 5

‎08-22-2019 18:51

‎08-22-2019 18:51

Hi @Puka40  Try restarting the watch several times. If that doesnt fix it please come back here.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎08-23-2019 02:39

In response to NellyG

‎08-23-2019 02:39

Now I have either a blank screen or just the diamond of dots 😞

Sent from my iPad
Best Answer
0 Votes

‎08-23-2019 03:23

In response to Puka40

‎08-23-2019 03:23

I have flagged a moderator to come and help you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎08-23-2019 03:36

In response to NellyG

‎08-23-2019 03:36

Thank you! Now it is just stuck on a flashing Fitbit logo or black screen. 😥😥

Debbi
Sent from my iPhone
Best Answer
0 Votes

‎08-23-2019 05:26

In response to Puka40

‎08-23-2019 05:26

It's nice to see you in here @Puka40. I'll be happy to assist you with your Versa screen inquiry. Thank you for following @NellyG's advise tips and for describing what happened to your device after following them. 

 

I went ahead and created a case on your behalf and a customer support representative will contact you soon. Please check your email. 

 

Thank you for the heads up @NellyG.

 

Please let me know if you need further assistance. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer
0 Votes