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Screen won’t come back

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‎05-01-2019 11:48

‎05-01-2019 11:48

My Fitbit Versa keeps flashing the logo and won’t do anything else. I tried factory reset, and it does nothing. I’ve tried charging it, and that does nothing. I’ve had it less than a year and am sooo sad

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‎05-01-2019 17:27

‎05-01-2019 17:27

Hi, may I ask you how you did the FR? You can do that in two ways:

1. go to the settings of your Versa, press it and scroll down to Device Info, press that also and scroll down to "Factory settings" and press it.

2. Press and hold all three buttons together for about 15 secs untill you see the Fitbit logo and release only the roght lower button untill you feel a strong vibration and after that the Fitbit logo. The last one means that the FR succeeded. 

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‎05-02-2019 07:52

In response to SunsetRunner

‎05-02-2019 07:52

@Rechelle22 It's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the display is not turning on. By the way, thank you for troubleshooting this issue before contacting our forums.

 

In addition to the information that shared @SunsetRunner, please try the troubleshooting steps that are listed in this help article. It contains the restart process but you can skip it if you already tried it. After this, charge your tracker for 2-3 hours and see if your Versa's screen gets back to life.

 

Keep us posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎05-02-2019 08:22

In response to SunsetRunner

‎05-02-2019 08:22

I tried to restart my Versa using the steps provided & the screen returned to normal. It seems to have worked for now. Thanks for the info.

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‎05-02-2019 09:40

In response to JuanJoFitbit

‎05-02-2019 09:40

Turns out the watch was dead, so the fabulous Fitbit team replaced it!!!! Thank you.

Rechelle Day
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‎05-04-2019 07:27

In response to Rechelle22

‎05-04-2019 07:27

@26R85M Thank you for joining us in this thread and our Fitbit Community! I'm so glad to hear that you managed to get your Versa back on track. Thank you for posting the update here.

 

@Rechelle22 I'm so glad to hear that you were sent a replacement unit. Thank you for taking the time to let us know this info.

 

I'd like to invite you both to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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