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Screen won't come on

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‎08-08-2019 07:31 - last edited on ‎08-12-2019 17:45 by

‎08-08-2019 07:31 - last edited on ‎08-12-2019 17:45 by

A few months ago my Fitbit Versa stopped telling me to "move". Then it stopped reading my heart rate. Now it will not even come on. It is stuck on the Fitbit logo screen and has been for a few days. I have done all of the troubleshooting suggestions and talked with customer support (which was no help b/c they only told me to do what I had already done). My one year warranty was of course up in May. Fitbit's answer? A whole 25% off to buy a new one. WHY would I waste more of my money on one of these? My husband pre-ordered the Versa for me for my birthday so it was $200. After reading other posts, this is clearly a Fitbit problem and I should not have to spend more money to get a new one when there are people who have new Fitbits with this same issue. I will not accept the measly 25% off and will continue to fight this until I get a better resolution. 

 

 

Moderator edit: subject for clarity

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‎08-12-2019 17:44

‎08-12-2019 17:44

Welcome to the Fitbit Community @StamieHersh. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing your experience with your Fitbit Versa and Customer Support. I am sure they tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I totally understand how you are feeling and appreciate your feedback. We're constantly working on improving our devices and user experiences and your comments are always welcome. 

 

I'll be around if you need further assistance.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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