help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa stopped tracking sleep.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-07-2019 14:41 - last edited on ‎08-12-2019 17:53 by

‎08-07-2019 14:41 - last edited on ‎08-12-2019 17:53 by

Versa tracked sleep when I first used it a month ago

Now it works off and on.  Right now not working. I did a reset and still not working.  This seems to be a common problem with Versa.

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-12-2019 17:52 - edited ‎08-12-2019 17:53

‎08-12-2019 17:52 - edited ‎08-12-2019 17:53

Welcome to the Fitbit Community @Maggie97. I am sorry for the delayed response.


I appreciate your participation in the Forums and sharing that your Fitbit Versa stopped tracking your sleep. Thank you for your efforts to resolve the issue by restarting your device. I understand your concern and recommend doing the following:

 

1. Manually sync the watch. See instructions here. 
2. Try sleeping with the watch on your non-dominant hand if you haven't been doing it already.

 

You can manually log your sleep to reflect the time slept by following the instructions in this help article: How do I change my sleep history?

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes