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Send my Fitbit before replacement

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‎10-05-2020 17:28 - last edited on ‎03-18-2021 12:01 by Moderator Alum

‎10-05-2020 17:28 - last edited on ‎03-18-2021 12:01 by Moderator Alum

I don't think it is fair that I have to send my nonworking Fitbit in before I receive my replacement.  It should be the other way around. This is the second Versa 2 I have had. I think after this one stops working, I will go elsewhere.  Not a happy customer.  Been a member since 2011.

 

 


Moderator edit: subject updated for clarity

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‎10-05-2020 18:49

‎10-05-2020 18:49

Hi @MsTeeTee  the warranty and returns information can be found here - click to view. Fitbit probably wants to have their tech people look over your Versa 2 and they want to be sure you send it to them. So many people take advantage and don't return products, so it's a reasonable request since they are sending you a working Fitbit to use.

Stepping in the U.S.A. since September 2013. Android 14

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‎10-09-2020 12:52 - edited ‎10-10-2020 05:02

In response to Odyssey13

‎10-09-2020 12:52 - edited ‎10-10-2020 05:02

I really don't care. I have been a customer/member for many years. I only contact them when I have an issue.  But I SHOULDN'T HAVE TO WAIT UP TO TWO WEEKS FOR A REPLACEMENT. This will be my last Fitbit.  I will going getting a Apple watch next time. I will also inform my company how long it takes. Maybe they will reconsider doing business with them.

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