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Sending back my Fitbit

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‎08-09-2022 11:34 - last edited on ‎12-18-2022 17:34 by Fitbit Moderator

‎08-09-2022 11:34 - last edited on ‎12-18-2022 17:34 by Fitbit Moderator

Hello! I’m going to be sending back my Fitbit because it’s not working. Does anyone know what all I should send back? Like do I just send back the actual device or do I need the straps etc?

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‎08-09-2022 12:27

‎08-09-2022 12:27

I would suggest you not just send it back without first talking to support to get return authorization.  I would expect they would give you information about what to return.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎08-09-2022 12:29

In response to JohnnyRow

‎08-09-2022 12:29

Thank you! I did and they said they’d send an email saying what to send back but they didn’t 😞

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