Sensor light won't shut off on Versa

[JessHazel]

The red light on the back of my Versa won't shut off. It is draining the battery in less than a day. I saw a few other posts about this but no real solution. I have tried shutting it off & on and also resetting it to factory settings. Any suggestions? I'm so frustrated.

Moderator Edit: Clarified subject

[Kira_B]

The red light at the back of my Versa lite is constantly on, even when it has completely run out of battery. I have tried resetting the watch, turning off the heart rate monitor and nothing seems to turn it off. Is there something wrong with the watch? 

[Nompumelelo]

The a constant red light on my watch nd consume my watch battery very fast and does not sensor my heart rate any more. I have tried switching it off and to restore the factory settings but it still on. Please help me 

[LizzyFitbit]

Hi @JessHazel, @Kira_B and @Nompumelelo. A warm welcome to the Community. It's great to see you here.

Thanks for sharing detailed information about your watches and the steps tried on your own. Before anything else let me explain that the red light on the back of your watches is used to track your EOV while sleeping and it shouldn't affect the battery life. However, the battery life of your watches will depend of other features and how frequent they're used. It doesn't mean that you shouldn't use them, but as with any other electronic device the features will impact its battery.

That being said, I'd recommend to try the following steps:

1. Clean the gold contacts of your watch and charging cradle to ensure there isn't dust and debris accumulated over time.
2. Restart your watch to refresh its performance.
3. Use a clock face developed by Fitbit to monitor the battery. There are some animated clock faces, such as Bitmoji, or 3rd party clock faces that impact the battery life. For more instructions, see this link.
4. Review our help article for tips to maximize the battery's life.
5. Charge your watch for about 2 hours and monitor its behavior.

I'll be around, keep me posted.

[VersaLite2019]

Just called customer service and they said there is nothing they can do to fix that. It is a heart rate issue on the device and all they can do is give you a discount to buy another watch. 

[LizzyFitbit]

Hi @VersaLite2019. Welcome to the Community Forums!

Thanks for sharing your experience with your watch and your interaction with our Support team. I see where you're coming from about the heart rate sensor not working correctly, and I'm sorry that you've gone through this situation. Our team frequently reviews the forums to work on our devices and improve their features based on our members feedback. While I don't have access to your case, my best suggestion is to keep an open communication with our team so they can provide you with more details about their resolution.

Feel free to reply back if you have another question.