Set up issues-Versa

[Lgould]

I bought the watch today. I finally managed WiFi connection only to have the phone locked on connection for several hours. I emailed help and they said we'really busy will get back in 2 or 3 days. I will take it back to Office Max tomorrow for a refund and will purchase some other brand Smart watch. The Versa has great specs but impossible to set up.

Moderator edit: added label

Moderator edit: updated subject for clarity

[Odyssey13]

Hi @Lgould

Have you read the Versa user manual and seen the related articles? Click here to see them.

Support has a variety of options, not just email. click to view options

You might find some assistance on the forums, if we knew more about your issue. Which phone do you have - Android, iOS or Windows? The more we know, the better to help.

[Lgould]

HelloYes, I have looked at support and tried some suggestions. However, the issue of connecting my Samsung cannot be resolved. There is just an ongoing attempt to connect that lasts for hours and can only be interrupted by restarting the phone. I have previously owned a HR chareally and have not had any problems. The posts on your site indicate that the type of issues are found with the Versa.

Sent from Yahoo7 Mail on Android

[Jokercrow]

I have same Wifi connection with my new Versa too. 

I read all help, manual, post on this community against the same question and followed and tried, the Versa still not work to connect wifi at all. (Router checked in 2.4g and WPA-Personal) 

This is my first time to join Fitbit watch because it's suitable for me and little cost. Also, the Media boast how good is it. but I will stop all my friends who want to purchase Fitbit products because of Products with the problem actually but no solution until update release. I do not threaten anyone just share, please understand. Thank you

[Lgould]

Support got back with me this morning. Basically they said to re-start the process; and this time it worked. So I now have a functional watch. I suggest that you contact support through email.

[AlejandraFitbit]

Great to see you around @Lgould, @Jokercrow welcome to the Forums and @Odyssey13 thanks for stopping by.

I appreciate the efforts in trying to fix this issue and also I am glad to hear that for one of you this issue has been resolved and that your Versa is now working properly. If you need further assistance, do not hesitate to post it.

Now if you keep having issues, I recommend taking a look at the help article Why won't my Fitbit watch connect to Wi-Fi? and follow the instructions provide there.

Let me know the outcome.