Settings changed

[MargaritaT]

My son used the watch today (Versa) and now that i have reconnected to my phone, a few settings have disappeared/changed. For example steps do not appear, the watch face is different and notifications settings. I have tried restarting and synchronising but didn’t help. My phone is  iOS 12.3.1

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community @MargaritaT. I am sorry for the delayed response.  

I appreciate your participation in the Forums and sharing your concerns regarding the settings of your Fitbit Versa which have changed after your son used the device. Thank you for providing the additional details and your efforts to resolve this. Since your son used the watch, I recommend confirming that you're logged into your Fitbit account and the watch is paired to your account. You can find the steps to change the clock face on your device here. 

If you're using a new Fitbit app version, please check this help article where you can find the steps to add or rearrange tiles in order to see your stats: What’s the new Fitbit app experience? 

For more information about notifications, please see here. 

Let me know how it goes, I'll be around! 

[MargaritaT]

Thanks a lot for the tips! It turned out that the I was not logged in and the watch was not paired! Thank you
Margarita

[MargaritaT]

Thanks a lot for the tips! It turned out that  I was not logged in and the watch was not paired! Thank you

[LiliyaFitbit]

Hi @MargaritaT, thank you for your response! 

Thank you for sharing the reasons of the issue, I am glad to hear you were able to resolve it! I appreciate your time and efforts.

Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find wonderful Fitbit Friends, Sharing Recipes and much more.

Enjoy the Fitbit experience. Looking forward to seeing you around the forums!