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Side button not responding

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‎07-03-2020 16:12 - last edited on ‎07-04-2020 18:09 by Fitbit Moderator

‎07-03-2020 16:12 - last edited on ‎07-04-2020 18:09 by Fitbit Moderator

For the last 2 days the side button on my versa 2 had not responded. I’ve charged it, cleaned it and reset it, but I’m still unable to use the back button. Does anyone know a fix for this, or is it a problem others are having too? My Versa is only 3 months old 

 

Moderator Edit: Clarified subject

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‎07-04-2020 18:08

‎07-04-2020 18:08

Hi @Jmb276, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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