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Sleep App does not work

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‎06-17-2022 04:35 - last edited on ‎12-18-2022 17:58 by Fitbit Moderator

‎06-17-2022 04:35 - last edited on ‎12-18-2022 17:58 by Fitbit Moderator

I have been still waiting for support on my Versa3.  I have emailed and contacted support on several occasions about my Sleep App not working.  I upgraded to this Versa3 and it does not work properly.  After following all the resets and setting up again 2 times,  it has only gotten worse.  When I sent another message a month ago I was told I would be contacted but have not heard anything.  I am very discouraged and thinking of moving to a device with working apps.

 

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‎06-29-2022 05:37 - edited ‎06-29-2022 05:37

‎06-29-2022 05:37 - edited ‎06-29-2022 05:37

Hi @Babs14624. sorry we, as Fitbit users, will not have access to your conversation with support. If you would like help from the user community we will need some info. 

Let's start here. 

Was your sleep period at least 3 hours? 

Do you have any sleep recorded? 

Do you only see simple sleep? 

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