10-28-2022 06:22
10-28-2022 06:22
I had a resent update for Versa 2 and since then it won’t track sleep.
1) tried resetting device (at least twice)
2) disconnecting bluetooth and reconnecting
3) ensured app was updated
still not working. Thoughts?
10-28-2022 11:48
10-28-2022 11:48
Sinds zondag eenvoudige weergave en sinds donderdag niets meer.
Wacht bij mijn vrouw nog even met de update!!!!!
10-28-2022 14:46
10-28-2022 14:46
Mijn firmwareversie is 35.72.1.23 vanaf zondag eenvoudige versie en donderdag niets.
Van mijn vrouw 35.72.1.19 doet het nog gewoon!!!
10-28-2022 15:39
10-28-2022 15:39
My Dutch is not particularly good, but I think you are asking why your watch with 72.1.23 does not work and your wife’s running 72.1.19 does work. I think you answered your own question. There are quirky things for some in the 72.1.23 release that will hopefully be fixed in the next release. Not everyone has issues with 72.1.23, but for those with problems we are all still trying to figure out the root cause.
Mijn Nederlands is niet bijzonder goed, maar ik denk dat je vraagt waarom je horloge met 72.1.23 niet werkt en je vrouw 72.1.19 wel doet. Ik denk dat je je eigen vraag hebt beantwoord. Er zijn voor sommigen eigenaardige dingen in de 72.1.23 release die hopelijk in de volgende release zullen worden opgelost. Niet iedereen heeft problemen met 72.1.23, maar voor degenen met problemen proberen we allemaal nog steeds de oorzaak te achterhalen.
10-28-2022 17:20
10-28-2022 17:20
Thanks Jlfinkels - Yes I am on 72.1.23 and having this issues. Part of the reason I got this watch was to track sleep. Now that I know that reason, it puts a damper on the fact that I got it to specifically track my sleep.
10-28-2022 18:21
10-28-2022 18:21
It should be tracking your sleep regardless of the version. Others who had issues found they went away over time. Some deleted it from the app, rebooted their phone and watch, added it back into the app, and everything worked. There seems to be no one magic spell for making it work.
Does everything else work? Heart rate? Steps? Do you see a flashing green light on the back of the watch? Is the watch syncing to the app? Have you tried changing the sleep sensitivity on your watch with the app?
Just trying to see what does and does not work for you with the 72.1.23 release.
10-28-2022 20:54
10-28-2022 20:54
Everything else is working. All other parts of the watch (lights and such) and all items are Syncing.
Only thing is sleep. I haven't tried making it more sensitive, but will try that tonight.
I have tried even factory resetting it and still nothing
10-29-2022 00:17
10-29-2022 00:17
Het groene lampje knippert niet meer.
Dus fitbit moet snel met een bugfix komen op de update lijkt mij.
Het vertrouwen op het merk staat op het spel.
Versie 19 werkt namelijk en 23 geeft problemen.
10-29-2022 00:32
10-29-2022 00:32
Ik heb nu de fitbit uit gezet, dat betekent knop indrukken tot hij uitgaat Daarna gaat hij vanzelf weer aan. En groene lampje brandt weer. Ben benieuwd of hij nu wel slaap opneemt.
10-29-2022 06:45 - edited 10-29-2022 06:59
10-29-2022 06:45 - edited 10-29-2022 06:59
72.1.23 works fine for many of us, so it is not a systemic problem. Not sure why some have issues and others do not.
10-29-2022 06:47
10-29-2022 06:47
Turning the watch off completely (not just holding the button until it reboots like you did) by going to the watch settings->about->shutdown has worked for some. Glad to hear the the reboot alone solved it for you!
Het horloge volledig uitschakelen (niet alleen de knop ingedrukt houden totdat het opnieuw opstart zoals u deed) door naar de horloge-instellingen->over->afsluiten te gaan, heeft voor sommigen gewerkt. Fijn om te horen dat alleen de reboot het voor je heeft opgelost!
10-31-2022 08:41
10-31-2022 08:41
Hi…I am also having problems with my versa 2 not tracking sleep. I have a replacement that Fitbit sent me because the one I originally bought about a month ago never tracked my sleep. This new one still won’t record anything no matter what I do. I’ve called the customer service line numerous times and each representative has told me do the same things- reset to factory settings, use the sensitive setting, try different arms, make sure it’s tracking your heartbeat, sync device before bed all to no avail. It doesn’t matter what update is on the watch…it didn’t work before and after the update to 72.1.23. I wonder if there are people that these devices just don’t work for??
thanks for any insight!
Jan
10-31-2022 09:59
10-31-2022 09:59
This worked (holding button to shut off)
10-31-2022 10:50
10-31-2022 10:50
11-03-2022 13:35
11-03-2022 13:35
This worked for one night. After that it still hasn’t worked.
11-03-2022 13:46
11-03-2022 13:46
11-06-2022 05:02
11-06-2022 05:02
Mine stopped tracking 9 hours of activity and sleep as well about a week ago. My wife’s works same version no problem. I’ve reset & rebooted with no success.
11-06-2022 10:37
11-06-2022 10:37