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Sleep data and heart rate graphs fail

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‎07-23-2020 13:21

‎07-23-2020 13:21

Hey Everyone,

 

I'm not getting correct sleep data, sleep scores, or heart rate graphs since Monday.  Everything has worked just fine until then.  I've tried restarting the Versa, but not sure if the problem is collecting data, storing data, syncing data, or analyzing data.  My heartrate still shows up in real-time on the app and "sync complete", but scores and graphs aren't being generated.  See attached screenshots for examples.

 

What type of issue could this be?  Collecting data (Versa), storing data (Versa), syncing data (Versa -> phone), or analyzing data (phone <->server)?  How can I fix it?

 

Thanks for your help!

 

Versa 1 version 32.70.8.0

Fitbit App (Android) version 3.25

 

No heart rate graphs since Monday (today is Thursday)No heart rate graphs since Monday (today is Thursday)No sleep score or other sleep analysis starting Monday.No sleep score or other sleep analysis starting Monday.

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