Sleep data no longer complete

[SunsetRunner]

For the last two nights my versa has not been properly recording my sleep.

I tried charging it before sleeping last night.

I havent changed how I wear the watch or anything

Is anyone 3lse having these issues

[Rich_Laue]

Hi @SunsetRunner what do you mean by properly recording sleep?

Are start and stop times wrong?

Do you see simple sleep rather than sleep stages?

Heart Rate chart?

EOV chart?

Please add the details since we can not look over your shoulder?

[Berta7]

Hi. I have the same issue. The start/stop times are wrong. Is there a way to fix this?

[Carolynnjb]

Oxygen levels no longer shows     

[Carolynnjb]

Oxygen levels not showing plus sleep schedule had changed how I view it

[Clamothe]

Mine has not recorded any sleep data since last Tuesday, and says to make sure watch is on while sleeping. Watch is always on, and charged. 

[Stroppl]

Hello, this was operator error. Somehow the sleep data option was turned
off. I did not realize that could happen. Thanks for the follow up. Kindest
regards.

[LKilbo]

Mine stopped tracking a month ago and the heart rate sensor isn't working either. Now done a factory reset and still nothing 😥 

[SunsetRunner]

I am only getting basic sleep data and it's no longer recording my heart rate

[Carolynnjb]

Thanks

Sent from my iPad

[Stroppl]

Not sure if this will help you or not. I wasn't aware that you ever need to
go in and choose that heart rate is monitored or that sleep is monitored.
In the settings I saw that these were turned off. I did not turn them off,
but it must have happened after an update. look through your settings and
see if they are turned off.

[Carolynnjb]

Awe thanks

Sent from my iPad

[Lu1uKp]

Whenever I have a good night sleep it does not give me a sleep score or any details about the deep light REM or anyting. The only time it gives me information is if I have a terrible night. I want information on my good nights as well. These devices are too expensive for them to act so sketchy. What do I do?

[Sarah_M]

I have no answer—but I do not like the way it tracks sleep. Just emailed customer service. It says two hours when I know I slept at least six (especially if I am up for a few minutes in the wee hours), and it does not count naps—

[Rich_Laue]

What does the app give you as a reason (see my post abive). Did it have a consistent heart rate. 

[Sarah_M]

I will check all of the settings. I know that putting it on "sensitive" gives horrible results.  Maybe I will look for Simple Sleep too--

[Lu1uKp]

No reason. Just incomplete data. I tell it when I go to sleep and when I wake up every night. Sometimes it says I'm only asleep half the time that I'm actually asleep. It just won't upload all the data or something. 







Sent from Yahoo Mail on Android

[Sarah_M]

Glad I am not the only one. I have had problems with the sleep tracking for
a long time. It seems to count only the times we don’t move or something .
. .--
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