help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sleep no longer tracking?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-02-2019 05:21

‎06-02-2019 05:21

I've had my Vera for over a year and the past two nights it hasn't tracked my sleep. It did this a couple weeks ago and I reset it and it worked great again but resetting hasn't worked this time. All other features still work just fine including heart rate, so I know it's not a placement issue or too loose etc. Suggestions? 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎06-02-2019 11:03

‎06-02-2019 11:03

Is the versa syncing properly?? Have you done a shutdown yet? 

Best Answer
0 Votes

‎06-02-2019 11:44 - edited ‎06-02-2019 13:29

In response to Rich_Laue

‎06-02-2019 11:44 - edited ‎06-02-2019 13:29

It has now fixed itself. Strange. I had done the hold the buttons and restart yesterday when it didn't track my sleep. This morning I checked it and no sleep tracking again. Not on the Versa itself and of course not in the app on my phone. All other stats were up to date so I know it was synching fine and figured it was doing what it did a couple weeks ago but this time a reset or shutdown didn't seem to work. A few syncs into today and voila my sleep is now showing on my Versa as well as the phone app. Who knows where it was hiding before. Weird, I didn't do anything to it today (I did the reset or shutdown yesterday and left it alone today). Anyway whatever was going on remedied itself so it's all good now.  

Best Answer
0 Votes