Sleep not posting correctly

[Memesheehan]

Hi, I just recently got a Versa Fitbit and it isn’t tracking my sleep like my Alta used to. It only tracks the last few hours or the first few hours or maybe a few in between. How do I fix this? 

Thanks!

[Marrrmaduke]

@Memesheehan Do you have any sleep presets enabled, e.g. bedtimes? Please clear them as they're known to cause such issues. Also, please reboot your device several times by pressing and holding the left and bottom right buttons until fitbit logo appears.

[Memesheehan]

Thanks I’ll try that!

[Marrrmaduke]

@Memesheehan Please do and report back. 😄

[Memesheehan]

Hi I tried your solution and it did not work... watch said I slept from 3:45- 6-45 totally incorrect. I’m ready to send this thing back and start using my Alta again. ☹️

[Marrrmaduke]

@Memesheehan  Could you please attach some pictures so I can take a look? All of these can be taken from the Fitbit mobile app:

• daily heart rate recording chart - tap on the Heart tile then tap on the particular day to show the detailed chart
• Daily steps histogram - tap on the Steps tile, then tap on the particular day
• Sleep Goals screen - Open Fitbit mobile app, tap on the Sleep tile, tap on the Settings icon in the top right corner (gear cog).

[Marrrmaduke]

@Memesheehan Did you manage to resolve the issue?

[Memesheehan]

Yes I finally called Fitbit. They are sending me a replacement. Let’s see if this one works or else they can have it back and I will go back to my Alta HR that works just fine. The Versa was a gift. Thanks for all your help!

[Marrrmaduke · Accepted solution]

@Memesheehan I'm glad you're getting new Versa! Yay! 😄

[Memesheehan]

Thanks for trying to help me!! 

[Marrrmaduke]

@Memesheehan Always! 😄 We are a friendly bunch here. 😄 If you have any questions, just ask. 😄

[Memesheehan]

Thanks ❤️😁