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Sleep not showing up

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‎08-28-2019 01:10

‎08-28-2019 01:10

My sleep tracker has worked fine up until today.  Last night though no sleep tracked.  I tried turning it off - rebooting tracker, etc and nothing worked.  If I tap on the tile the stats still show for previous days but if I swipe from the main screen nothing shows up on the how did you sleep tile.

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‎09-02-2019 17:10

‎09-02-2019 17:10

Welcome to the Fitbit Community, @Lcadman. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that your device stopped tracking your sleep. Thanks so much for taking the time to troubleshoot this issue. I recommend doing the following:

 

  1. Please confirm the steps you took to restart your device: How do I restart my Fitbit device?
  2. Try sleeping with the watch on your non-dominant hand if you haven't been doing it already
  3. Confirm that the watch is snug on your wrist (the HR lights shouldn't be visible)
  4. Be sure to keep your app up-to-date. In order to update your app you can follow the steps provided here.

It is possible to manually log sleep to reflect the time slept. See instructions in this help article: How do I change my sleep history?

 

You can find more information about tracking sleep here. 

 

I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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