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Sleep not tracked or detected

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‎04-25-2019 10:36

‎04-25-2019 10:36

This is the second time I noticed my sleep was not detected/tracked. Also I noticed my heart rate on my fit bit versa is not working. This happened both times when it didn’t track my sleep. Any ideas on how to correct it? 

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‎04-25-2019 18:25

‎04-25-2019 18:25

Hi @Lucinda415 When you say the heart rate is not working, do you mean it wasnt recorded? Or do you mean the green light on the back is not flickering rapidly? 

 

If it is the former then try tightening the strap by one notch at night and experiment with wearing it differently on your arm (further up, further down etc). Some people even find it works best on the inside of the wrist at night.

 

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Helen | Western Australia

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‎04-27-2019 08:57

In response to NellyG

‎04-27-2019 08:57

@Lucinda415 Welcome to our Fitbit Community! I'm sorry for the late response. However, regarding the sleep tracking issue that your Versa, I would like to follow up and provide assistance.

 

The information that requested @NellyG will help us to determine the cause of the issue.

 

In the meantime, please restart your Versa as described in this help article. After this, make sure that your Versa is not being worn too tight while sleeping and monitor it.

 

Keep us posted! 😀

JuanJo | Community Moderator

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