Sleep recorded during active hours

[JoannaKl]

I have my Versa 2 since few days. Previously had  Flex 2. I have a problem with recording sleep. Versa records sleep when I Was definitely active. Last time it Was sending reminders to complete hourly goal. I Was doing steps to do it, received info on the watch that it Was done. I checked something on the watch as well at least few times in this particular period. After entering app i discovered that versa recorded sleep for 1,5 h . It happened third time allready and is very annoying. Anyone knows what is going on?

[JuanJoFitbit]

Hi @JoannaKl, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'm sorry to hear that your Fitbit Versa 2 recorded sleep while you were on active hours. I would like to follow up and would like to know if the issue persists or if it got resolved.

In the meantime, restart your watch as described in this help article. After this, check out this help page, which explains how your Fitbit device tracks your sleep. Finally, monitor your Versa 2 and see if the issue gets fixed.

Keep me posted on the outcome.