help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sleep score

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-06-2020 08:30

‎04-06-2020 08:30

Hi, I just purchased the premium package and my sleep score is not showing up. I tried turning my fit bit on and off as well as my phone 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎04-06-2020 09:04

‎04-06-2020 09:04

Hello @Mserna and welcome to the forums.  Did you try logging out of the app, then logging back in?  Not a guarantee, but a suggestion.  Also, the basic sleep score was always available.  The premium pack gets you more detailed information.  Did you have a sleep score then lost it?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎04-06-2020 09:07

In response to LZeeW

‎04-06-2020 09:07

@Mserna  I looked at your profile and I can see that you are online.  I see that you are a brand new user.  Have you had your Fitbit for at least a day and slept?  You have to sleep to get a Sleep Score.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎04-06-2020 09:38

In response to LZeeW

‎04-06-2020 09:38

Hi I did get 1 night of sleep with it.

Sent from my iPhone
Best Answer
0 Votes