Versa's touchscreen stopped working

[Tatapooley]

Recently my Versa's touchscreen does not respond when swiping up or left in order to see anything other than the clock and steps on my watch face.  Last night after my workout I was unable to end the workout due to being unable to hit the end button. I tried a factory reset and that did not solve the problem. There are no scratches or cracks on the screen. Not sure what to do.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Tatapooley, I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

Regarding the touch screen issues that your Fitbit Versa is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they are assisting you via email. You will reply soon in order to follow up and assist you accordingly.

I'll be around if any question arises.

[deanna1969]

I just started having the same issue with my Fitbit Versa. I cannot swipe up, down.left or right. I am unable to end any exercised nor can I shut off my alarm in the morning. I have tried to restart and then did a factory reset, but that hasn't helped at all. My son got me the Versa for a Mothers day gift last year and I am already having issues which is so frustrating. I  have been a long time member of the Fitbit community (5 years now) and am really starting to get aggravated enough to think about switching to the series three Apple watch. 

[CStevensPhD]

I have been having the same problem--I cannot get the screen to respond.  It has taken me a ridiculous amount of time to get my Versa to start and stop when exercising, and worse yet, I have alarms set for regular medication I take daily that I can no longer turn off.  I'd be grateful for any insight into what's happening or how to address; the upgraded Versa which no longer has side buttons makes this difficult to manage.  I hate not using it when I exercise (it helps me keep track) but am at a loss as to what to do.

[Tatapooley]

I went directly to customer service and since it was still under warranty they were able to replace it with a new one. Try there website. It was very helpful



Sent from my Verizon, Samsung Galaxy smartphone