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Sleep scores

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‎03-20-2020 14:27

‎03-20-2020 14:27

I have had my watch for a month now and all of a sudden it stopped tracking sleep scores. Everything is up to date and still nothing... I have read so many tips and forums trying to fix it... this was one of my favorite features... I'm about to send this **ahem** back if I cant figure it out!! Help...

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‎03-20-2020 17:28

‎03-20-2020 17:28

@Waste_of_time Does you watch sync without issues? When was the last sync? Is the HR monitoring working? Are the LED lights on the back of the watch ON? Have you tried rebooting the tracker several times? Do you have any sleep presets set up in the Fitbit mobile app, e.g. bed times? If yes, remove them. Is your tracker charged? If the battery is critically low, HR monitoring might get turned off. No HR, no sleep stages.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎03-20-2020 17:28

‎03-20-2020 17:28

@Waste_of_time Does you watch sync without issues? When was the last sync? Is the HR monitoring working? Are the LED lights on the back of the watch ON? Have you tried rebooting the tracker several times? Do you have any sleep presets set up in the Fitbit mobile app, e.g. bed times? If yes, remove them. Is your tracker charged? If the battery is critically low, HR monitoring might get turned off. No HR, no sleep stages.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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