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Sleep stages missing; only basic sleep info

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‎05-10-2019 17:16 - last edited on ‎05-11-2019 07:04 by Fitbit Moderator

‎05-10-2019 17:16 - last edited on ‎05-11-2019 07:04 by Fitbit Moderator

Hi,

 

For the past 5 nights, my Versa has only tracked basic sleep info.  I have tried wearing it tighter, wearing it looser, and also have restarted it a couple of times.  Before this it worked mostly perfectly with a basic sleep stat night only once in awhile.  I’ve tried all the troubleshooting tips with no luck.  What should I do now?

 

Thank you,

Christie 

 

 

Moderator edit: format

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5 REPLIES 5

‎05-11-2019 07:04

‎05-11-2019 07:04

@ChristieBarnes Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not tracking your sleep stages properly.

 

Please check out and follow the tips that are listed in this help article. This article contains info about sleep stages.

 

If the issue persists, let me know and I'll be happy to assist you! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎05-11-2019 07:46

In response to JuanJoFitbit

‎05-11-2019 07:46

Hi,

I’ve tried everything and I’m still only getting basic sleep stats. Getting frustrated! Please help.

Thanks,
Christie

Sent from my iPad
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‎05-11-2019 17:27

In response to ChristieBarnes

‎05-11-2019 17:27

Same thing has happened to me. was fine until about a week ago. I have not changed anything, it is a Versa problem. Please sort this out.

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‎07-18-2019 06:33

‎07-18-2019 06:33

I've been having the exact same problem! I've only be getting basic sleep details for the past 2 weeks. I have tried everything as well and nothing seems to work. Very frustrating. 

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‎07-18-2019 06:45

‎07-18-2019 06:45

Had the same problem. Noticed that my heart rate monitor was turned off. Went to settings and turn it on. Hopefully I’ll get sleep data now

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