03-29-2020
05:20
- last edited on
04-16-2020
09:27
by
JuanJoFitbit
03-29-2020
05:20
- last edited on
04-16-2020
09:27
by
JuanJoFitbit
My Versa 2 has not tracked sleep for four days. I have updated app, but it still will not track sleep. Suggestions?
Moderator edit: updated subject for clarity
04-16-2020 09:26
04-16-2020 09:26
Hi @TerryJae, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.
I would to follow up and help you with your Fitbit Versa 2 since it stopped tracking your sleep, even though you made sure to update the Fitbit app.
Please restart your watch as described in this help article. After this, check out this help page, which explains how your Fitbit device tracks your sleep. Finally, monitor your Versa 2 during the next 2 nights and see if it tracks your sleep properly.
Keep me posted on the outcome.