Sleep data being deleted and not collected

[Parogers2008]

All my sleep data in history is being deleted as I open it up and replaced with ‘No Data’

New night 5-6 August is ‘No Data’

[MBO49]

Hello Fitbit Community,

I, too, have noted an abrupt change in the accuracy of my sleep stats on a relatively new (3 months old) Inspire 3 in the last month or so.
It is consistently under-reporting my total sleep duration by up to an hour each nite, as compared to almost 15 years of Fitbit sleep data and 10 years of parallel SleepOn device data.
 
Interestingly, for about 2 seconds after I manually edit & enter my known sleep start & finish times, the value for my sleep duration that I had subjectively anticipated flashes on my I-Phone Fitbit app screen.

But, then, it acts as if the algorithm takes over and switches to a “super-sensitive” setting or something.
And consistently adds nearly an hour of awake-time to my sleep stages display, reducing that duration of sleep in the other stages.

i have tried switching back & forth between the 2 options for regular & sensitive settings, restoring the factory settings, rebooting my Fitbit & I-Phone, re-pairing them on Bluetooth, etc., but with no improvement.

Until I read the many other similar posts on this community thread, I had thought it was all due to my letting my Fitbit’s battery run down to 0% about month ago, and then the device rebooting on the next re-charge. which coincidentally happened in late June.
i will go back and confirm that it was on or around 6-24 or 6-25.

If this issue is, in fact, a bug introduced into the algorithm, I also hope that the engineers can fix the program ASAP, since there are major downstream effects in the Fitbit app (Readiness, etc.) and linked apps (Apple Health, etc.) to this mis-recording & reporting of our sleep stats.

There may also be a case to be made that Fitbit Premium users are being billed for a currently-flawed system that is generating bogus results upon which we are supposed to plan our day’s activities.

Thanks again for sharing & allowing me to share on this forum

PS:  my first attempt to post this message was flagged and blocked as violating Fitbit’s community forum rules.

All due to the fact that it contained the following text (but in digits with a hyphen):  forty-five to sixty.

Here is the censor’s (AI?) machine message I just got:

“The message body contains *** (= the above time duration reference), which is not permitted in this community. Please remove this content before sending your post.”

What’s up with that?!

[ZooBee]

Fitbit deleted my July nights logged when I had 29 nights logged. It still shows my sleep scores for July in log

went to check my animal and was told not enough nights logged. Checked my premium payment is up to date and working.  Any ideas what’s wrong

[RiekoC]

Hello @ZooBee 

Have you tried uninstalling and re-installing the Fitbit app to see if your sleep data returns? 

• Log out of the Fitbit app on your mobile device
• Uninstall the app
• Re-install the app
• Log back into the app

[warncoort]

Each morning sleep time and pulse ox are blank,mid afternoon they how up!!

Moderator Edit: Clarified subject

[MarioSFitbit]

Hi @warncoort and warm welcome to the Fitbit Community! 

I appreciate your message, and I'm sorry to hear that your sleep time won't update right away on your Charge 5. 

This is not the experience wanted for our customers, and I understand your feelings about this issue. 

• In order to find your sleep information, it's recommended to follow the steps shown here: How to find sleep information.  (Your sleep information should be transferred to the app through your device's sync process). 
• If you are still unable to find your sleep information, please take a look into the following help article: I can’t find my sleep session.

The complete information about sleep tracking is here: How do I track my sleep with my Fitbit device?

[Happytrls2]

Initially I get this:

And then it changes to this:

it looks like the new sleep algorithm is mucking things up.  I hope they revert to the old algorithm.

[Rosieboat]

My Versa2 has stopped login sleep completely a while back and heartbeat not working either.

Have done a reset and followed advice given to other users but still won’t work.

i used alternative tracker for a while as so frustrated but would like to get Fitbit back working 

[Alex__R]

Which devices are included with the sleep updates?

[warncoort]

Thanks for your response,but can you tell me how to get sleep time to show in the morning?

[LawnPaul]

very nice!

i use a cpap, and the MyAir app for the machine. i WISH they would write to fitbit app, but it only reads.

it's a shame, would be cool to see their data integrated in Fitbit. i dont blame for it for this, its the MyAir team.

not sure why they even want to read fitbit data  why would they care how many steps i took, lol

these updates will help bridge the gap 🙂

[CoreyGmaN]

That's for the update Stefanie! So I see how you mention that the awake time might increase well. Ever since this update I've noticed my awake time has gone down by 20 to 30 minutes each night and I am getting more sleep and I was wondering what changed. I was wondering if something changed so I actually started googling and I found your post here. So I was surprised to see you say that the awake times might increase since mine have actually gone down....

So what has changed on that that have decreased my wait times from around 50 minutes a night to around 25 minutes a night. But the funny thing is it says I was awake for like 50 minutes but I don't remember waking up more than once or twice a night. 

[SunnySusan]

My charge 6 is about 1 1/2 years old now and completely stopped tracking sleep about a week ago. I reset it twice.. I am wearing it tight enough, high enough It is updated.  I also  ensured the fitbit and my wrist was clean. I cannot get the sleep tracking function to work. My last one and this one always worked until now.

[DerickBoe]

Welcome to our hell Susan!
So far tech support hasn't given us anything except the canned responses.

[DeepBlueC]

How will I know when I have received the update? Will it work with my Charge 5?

[Fujisan54]

After my replacement charge 5 suddenly broke ( much like my first one) and I got no assistance from support ( no chat, no call back, no help ) against my better judgement I bought a charge 6 about two weeks ago. Today I noticed my sleep score but that it had started recording sleep while I was watching tv. No problem - that sometimes happens - so I edited the sleep. I’ve done this loads of times and it was only a thirty minute difference but after editing sleep it now says no sleep data recorded. It certainly had recorded data so what has happened and where has it gone?

[easily_distrac]

Sleep tracking is broken. Won't sync. I vave a Versa and my wife has an Inspire and we're both finding the same thing. If manually entered it doesn't apear. If I go back and look at previous days, data apears and then disappears. Historical data is screwed. Unless this is fixed as a matter of urgency, my wife and I will both be buying new watches. NOT FITBITs

[MovingMikeee]

Will ffitbit sleep show sleep data received from Health Connect which was initially gathered with other devices?

[Blihpo]

My Charge 6 stopped tracking sleep for the first time last night after about a year. All other metrics, including breathing rate are there. Syncing multiple times does nothing. 

Interestingly, when I look at yesterday's sleep, it is visible for about one second, then totally disappears and displays No Data. If I then go back another day, the same thing happens, then again and again...  It is wiping out all of my sleep data.

I don't think this is a device thing, I think this is a backend software thing...  But I have no idea of course...

[edheim]

Not sure if it is a related issue but sleep score had become intermittent on both my charge 5 and the phone app. (google pixel 4A) i.e. some days it is reported and on other days not. This is a recent change - until then it had been rock solid.

Yesterday sleep duration data become intermittent on the phone app i.e. I was able to see sleep tracking data on the phone app initially. It then disappeared i.e. the phone app showed "No Data" but later the data came back. 

Today, I can't see any sleep data on my phone at all. This is despite the sleep duration and sleep score being shown on my charge 5. Further, when I go into the sleep tab and scroll back through the days, the complete sleep data with sleep stages will be visible for a second and then disappear with the screen showing no data. Where is sleep data stored?

I've had other issues and uninstalled / reinstalled the phone app a number of times and reset my charge 5 a number of times. Uninstalling the app is a major pain because it has taken significant effort to pair the phone with the charge 5 again.