I haven't even contacted Fitbit support. Reading all these posts with the same problem, and no help from them, aside from telling people to do all the things I've already done, just tells me that they won't be of any help anyway. I've owned a Fitbit since the original one that clipped on, and have upgraded almost annually, but their customer service has gone way downhill. It might be time to make the switch to Apple, as much as that thought pains me.
