help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Software bug on Fitbit app for floors climbed

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-19-2020 16:37 - last edited on ‎06-19-2020 22:43 by Fitbit Moderator

‎06-19-2020 16:37 - last edited on ‎06-19-2020 22:43 by Fitbit Moderator

When I synch my Versa 2, it reports the number of flights of stairs that it thinks I climbed, but also changes the flights of stairs from the previous day to be the same as today's. Yesterday was 17 - after I synched it changed to 12, the same as today's.

 

Previously reported to @fitbitsupport, before 2 most recent software updates, but no fix yet

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-19-2020 22:42

‎06-19-2020 22:42

Hi @LeftCoastBlue, it's nice to see you again participating here in the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the operating system version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Let me know if you have any additional questions.

Best Answer
0 Votes