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Versa Lite screen dead

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‎06-19-2020 16:05

‎06-19-2020 16:05

I have had the Fitbit versa Lite for about 6 months, has worked perfectly minus not pairing music control (didn't care). Yesterday I noticed my watch touch screen not responding and watch providing incorrect heartbeat (110 bpm resting). Tried doing a hard restart by holding button for 8+ seconds, no improvement. 

Today, after looking through the forums I tried doing a hard factory reset by holding button for 8+ seconds, releasing and then holding button again. All seemed well but then during setup the watch froze and the screen turned to a bunch of vertical green and blue lines. Tried to restart and now screen is just black. I think I am out of options. 

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‎06-19-2020 22:38

‎06-19-2020 22:38

Hi @SunsetRunner, welcome to the Community Forums!

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Versa Lite isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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