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Unable to sync Versa Lite with iOS phone

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‎06-19-2020 14:45 - last edited on ‎06-19-2020 22:33 by Fitbit Moderator

‎06-19-2020 14:45 - last edited on ‎06-19-2020 22:33 by Fitbit Moderator

I called customer support and was told to “be patient”, Fitbit is working on an update so combat the newest iPhone update. Fitbit hasn’t Synced since June 16th, the time is hours off and now my steps and activity aren’t being counted! Can someone tell me what the hold up is on fixing the issue? What’s the point of having a device that doesn’t work!

 

Moderator Edit: Clarified subject

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‎06-19-2020 22:32

‎06-19-2020 22:32

Hi @PatriciaS04, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

 

Let me know if you have any additional questions, I'll be around.

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